Jennifer, the representative in the office, was polite, but brisk. I imagine that's due to a high volume of incoming calls and having to write up work orders, so I get it. Michael, the technician, was *absolutely* amazing. We had called because we had a severely clogged toilet that couldn't be reached by store bought tools and not only did he clear that quickly, he also adjusted the float on that same toilet because he noticed it was set too high and caused an overflow issue. I had also asked him if he had any tips on how I could address another issue in our other bathroom, which was the tub draining *very* slowly and he looked at the job timer, saw he had plenty of time left and just went out to his truck and got to work and fixed that issue too. Great company, great service, I would strongly recommend!